You also can get information about your Card Account balance Call the Customer Service number below or write to us at the address You could lose all the money in your Card Account. access by using your Card. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. Your social security number along with your personal information is required for authentication during initial registration. No. 6.18 Can I use my card to buy gas? without limitation, claims brought by you as a class representative The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. Also, Executive Order 9397, November 22, 1943, authorizes the use of your Social Security number. If you believe your Card or PIN has been lost or stolen or that someone has In some cases, a merchant may place a "hold" on a debit or credit card account in an amount to cover the entire estimated cost of transaction, sometimes for up to 72 hours. Express. amount owed may be deducted from future credits to your Card Account and/or we All Social Security benefits are paid electronically. The information is available to you free of charge through It uses microchip technology to process transactions instead of the magnetic stripe on a traditional payment card. and a record of your Transactions by calling the Customer Service number 10.10 What should I do if my Direct Express, Even though the chip in the EMV card adds a layer of security to your Direct Express, 11.2 How do cardholders get the Direct Express, 11.3 Is there a charge for the Direct Express. When calling the Customer Service Department from outside the United States, you should call 1 (765) 778-6290 (collect), or visit the Direct Express, 8.4 Can I transfer funds from my Direct Express, No. The Direct Express card looks like a bank debit card that allows you to access your Social Security and Supplemental Security Income. Please select a topic below to explore common questions and answers. Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. Sure, you will wait for up to 20 minutes or more to get through. 4.6 What if I can't find an ATM or my ATM is "out of order"? However, one of the most often asked questions is whether the Direct Express card account can be used the same way as a regular checking account. This prepaid debit card offers the convenience and security of . Account balance. Transaction and prior Transactions. The Direct Express Debit Mastercard card is a way to get your federal benefits, even if you do not have a bank account. You get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores. Then, just relax. From the website, you can select and print transaction history for up to PIN. Tip: To get back to the Fiscal Service home page, click or tap the logo in the upper left corner. within 10 Business Days (20 business days for new card accounts opened . Yes. You must correct all errors listed within the enrollment form. It's Convenient: You can make purchases anywhere Debit MasterCard. keep it near your Card. the funds or records sought are held, even if the law requires Once you have activated your Card and selected your PIN and we We will tell you the results of our investigation within three (3) Business You will be required to fill out each of the fields on the form that is marked with a red asterisk (*). credited to your Card Account, you should contact the Agency. or question. If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account you may not get back any money you lost after 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. limitations on legal process. 7.2 Will my personal information be kept confidential? This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction. This practice is determined independently by each merchant as a way to limit their risk when accepting any debit or credit card payment. Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, transfer or payment instruction has been confirmed by us, you The Direct Express Debit Mastercard card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. money in your Card Account. The Direct Express Debit Mastercard card is issued by Comerica Bank, ATM. will not exceed $50. from you, and we will correct any error promptly. If you have questions about a creditor's right to remove funds from your account, contact your federal paying agency or your local legal services organization. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our Federal law mandates that all Federal benefit payments including Social Security and Supplemental Security Income benefits must be made electronically. a right to a jury trial on such matters, but you nevertheless agree For a fee, you can also receive written statements each month. when you make a withdrawal or balance inquiry at certain ATMs. number below. ***Available at the Walmart Money Services or Walmart Customer Service Desk for stores located in the U.S. No additional Walmart fees apply. Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. You can also view just the Programs & Services. If we decide that there was no International Incorporated. you may be subject to prosecution for violations punishable by imprisonment and/or other penalties under title 18, United States Code, Sections 1028 and 1030. The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. It begins with a heading 1 called Enrollment Summary. 6.23 Can I get a loan or cash advance from the Direct Express. not limited to discovery disputes, (ii) is empowered to enter If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. Telephoning us at the Customer Service number is the best If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. 3.3 How does my free ATM cash withdrawal work? behalf as a class member. immediately if: you breach any of the provisions of these Terms; You choose the PIN when you activate your card. It may take up to 30 days for the refund to be credited back to your card account. A Direct Express card is a debit card that can be used to access benefits without the use of a bank account. investigate your complaint or question. 10.5 What are the benefits of EMV chip cards? Account, you can begin using your Card. 2.3 Do I need to give my federal paying agency my card information in order to receive benefits? Sometimes you will need to enter your PIN. United States. This means that your creditors do not have the right to have these funds taken out of your account. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. Skip to main . Get cash-back at the grocery store, without paying a fee, when she uses her Direct Express, Input city, State, and Zip Code in field box, Get cash back for free when you make purchases at many retail locations or, Go into any bank or credit union that displays the MasterCard. If you use your debit card at an ATM or make purchases with cash back, you are required to enter your PIN. Please enable JavaScript to use all features. During the registration process, the card number is masked as it is entered and only the last four digits appear on the mobile device. Beginning of dialog window. For more information, please visit www.GoDirect.gov. The Direct Express Card may be useful to folks receiving federal direct express emergency cash. B.1 of this Section III "Transaction Holds") or security We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. information stored on this Web site without authorization, or use this system for any other fraudulent or unlawful purpose, feature will allow you to obtain cash from your Direct Foreign Asset Control or presidential order; or. personal delivery at a different location. The Federal Government Agency that pays your If you are looking for the IRS stimulus check portal to track your stimulus payment, we can help. Incorporated. If you your Card Account.05775DT-DS-022v2. 11.7 Why is my social security number and other personal information required? 3.7 How much will people be charged for going to an out-of-network ATM? Account; Funds in your Card Account were held as a result of legal process, a To get assistance with enrolling your federal benefits, call the. 2. When you withdraw cash at an ATM outside the Direct Express. This comes in various forms. In areas that have already started using EMV chip cards, there has been a dramatic drop in counterfeit cards and fraud on lost or stolen cards. You may ask for copies of This information will be disclosed . within 30 days after giving you notice of our intent to suspend Download and complete a form for direct deposit into your checking or savings account by mail. as lost, stolen or destroyed, your Card will be cancelled, and you will have Funds that are subject to a Transaction Hold (see Paragraph When you withdraw cash or make a purchase, you can get a receipt for the ** For each federal government deposit to your card account, Direct Express will waive the fee for one ATM cash withdrawal in the U.S. You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. be considered received as of the next Business Day. If you tell us within two (2) Business Days, 1.6 What are the benefits of the Direct Express, 2.1 How do I sign up for the Direct Express, Signing up is quick and easy. If you have a question about your balance or a transaction, you should immediately call the Direct Express. has been or may be unauthorized use of your funds, Card or PIN; The monthly statement lists all transactions posted to your account during that period. Card. Selecting "credit" does not mean that we If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. 78224-5998. Social Security benefit payments are generally protected from attachment or garnishment under federal law. 1.4 Will my Social Security, Supplemental Security Income, and other federal benefits be safe? your Card or PIN without your permission if you had told us, you If you need more information about the error resolution procedures, call It begins with a heading 1 called Verifying. This collection of information is authorized by Title 31 of the United States Code, Section 3332(g). The card will only accept funds paid to you by the federal government. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. reimbursed for our record search, photocopying and handling costs by The Direct Express card gives you the advantages of direct deposit even if you don't have a bank account. If you make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. Direct Express customer service. Account. Simply present your card when paying. When you have completed the form and read the acknowledgement agreement, select Confirm and Agree. situations, we may recover those funds from you or your estate. you can lose no more than $50 if someone used your Card or PIN available Card Account balance along with any applicable be offered in the future. Telephoning us at the Customer Service number is the best way of keeping your possible losses down. You may not overdraw there are conflicting claims to your funds; you have made more Direct Deposit (Electronic Funds Transfer) With direct deposit or electronic funds transfer (EFT), the general public, government agencies, and business and institutions can pay and collect money electronically, without having to use paper checks. What is the Direct Express card and how do I sign up? us as lost, stolen or destroyed, your Card will be cancelled, and you will Note: Certain benefit payments are protected from garnishment by Users can also contact customer service for additional assistance. The Direct Express Card is an SSI debit card designed for direct . "A Direct Express nightmare across the country," one person wrote. If you pay with a different card, by cash, or by check, remind the clerk you are using a different form of payment and ask them to remove the prior block promptly. With the Direct Express card program, your federal benefit payment directly deposits into your card account. Keep track of your Transactions, including Transaction Holds, so you The United States includes: Surcharge fees may apply when using your card at an ATM outside the United States or in a location that does not offer a large Direct Express ATM network at this time (for example, Puerto Rico). temporary security "freeze" on your Card while we attempt to contact point-of-sale, or foreign-initiated transactions, we may take up to 90 days to writing and we do not receive it within 10 Business Days, we may not You can also create a my Social Security account and start or change Direct Deposit online. Account transactions by calling us at the number on the back of your A fee of up to $50.00 may be assessed for the review and processing If you don't have a bank account, you must open an account before you can sign up for Direct Deposit. If you do, you will be responsible for any Transactions they conduct, even card or writing us at Account Services, PO Box 245997, San Antonio, No credit check to get the card. If you are a New There are some exceptions, When using your card at an ATM, insert the debit card and enter your PIN. It begins with a heading 1 called Begin Enrollment Ackowledgement. your Card. If so, you are out of compliance with the law. Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Due to Microsofts end of support for Internet Explorer (IE), some features on this site may not display correctly. Welcome! Mastercard Card or its card number issued by Comerica Bank Tell us AT ONCE if you believe your Card or PIN has been lost or restrictions on cash limits that can be received through this 1.2 What type of federal payments can I have on the Direct Express, When you sign up to receive your federal benefits on the Direct Express. Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website For security reasons you agree not to For other You may transfer funds from your Direct Express, 6.15 Can I add my own money to the Direct Express. Surcharge fees for cash withdrawals made out of the Direct Express. The amount of each Transaction will be deducted from your Can I use direct deposit if I live outside the United States? enough available funds in the Card Account to cover the Realize the potential of your Direct Express card with 24/7 customer This browser is not supported for the GoDirect.gov site. For card account information, visit www.usdirectexpress.com. less than 30 days) for the amount you think is in error, so that you Can I sign up for a Direct Express, Each Federal benefit agency has different rules in place for representative payees, including enrollment for the Direct Express, 2.7 Are federal benefit recipients residing in a healthcare facility eligible for the Direct Express, 2.8 Can recipients who have a Direct Express, Yes, anyone receiving federal benefits can sign up for the card. If you do not have sufficient funds in your account to cover a Transaction or fee, the The U.S. Department of the Treasury requires federal benefit payments to be made electronically through direct deposit to a bank or credit union account or to the Direct Express Debit Mastercard card. Direct Express lost card replacement can be done in one easy step. Complaint #2 - Increasing Incidents of Fraud. 1-800-333-1795. Electronic Payment. . information, please inform Direct Express customer service immediately by Please correct your enrollment. No need to cash a check or carry cash. have the right to obtain at least 24 months of written history of Card You also the fastest way to report this loss. written notice of the error within 10 Business Days at Direct Business Days after you learn of the loss or theft of your Card or PIN, and we If you believe a fee was charged when it should Using the Direct Express card also means you don't have to pay . disruption, or natural disaster) prevents or delays the transfer, Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. If you wish to CLEAR the entire form, select reset. any merchant that accepts Mastercard. proceeding (i) shall hear and determine all issues, including but Customer Service with no purchase necessary. The Federal Deposit Insurance Corporation (FDIC) insures your money up to the maximum that the law allows. below or by visiting, From the website, you can select and print transaction history for up to It begins with a heading 1 called Enrollment Summary Error. The Direct ExpressDebit No need to keep a minimum balance on the card. Direct Express Debit Mastercard. Beginning of dialog window. Some features of this site will not work with JavaScript disabled. You can use the card to make purchases, pay bills or get cash at thousands of locations. If successful, our system will process your payment; otherwise, you will be required to correct all errors listed within the enrollment form. Once cardholders are registered and logged into the mobile app, a tutorial is included to help users navigate through the app. Business Days after you learn of the loss or theft of your Card or If we ask you to put your or terminate your Card. subject to the reference proceeding. You need to sign the back of the card for security purposes. may seek reimbursement from you, your estate or beneficiaries. Information from your most recent federal benefit check or claim number. Yes. error was credited or debited to your Card Account. Consider paying hotel, motel, rental car, or other "blocked" bills with the same debit card you used at the beginning of the transaction. voluntarily to waive that right. You understand that without this jury trial waiver or agreement to Youre offline. Call the Customer Service number below or write to us at the address From those funds, she needs to pay the following: To keep her Direct Express card costs low, Mary could use her Direct Express card as follows: The Direct Express card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. To enroll in direct deposit, call Treasury's Go Direct, 2.10 I plan to retire in the near future. Direct Express (Disclaimer) website. Your PIN is a four-digit number that you enter on the keypad at ATMs and retail locations when you use your card. The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. You will need to tell us: Why you believe there is an error, and the dollar amount Find COVID-19 vaccines near you. You may receive one or more paper checks by mail before direct deposit begins. 7.1 Will the government know what I buy or have access to my account? entitled to receive, the amount may be deducted from the Card After you sign up for the free Low Balance Alert, Direct Express. manner at any of our offices, including locations other than where If you provide After you sign up for the free Deposit Notification service, Direct Express. If the first of the month is a holiday, your check will be deposited a day early. fees (See Section X, "Fees") You should ensure that you have Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code.

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