It is one of the best ways to troubleshoot the problem quickly and effectively. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. You can download the My BT app from the App Store or Google Play Store. Using an extender will still provide you with a faster-than-average Internet connection at home. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. What is Complete Wi-Fi and how do I get started? Use a needle or paper clip to press the factory reset button for about one second. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Wait for the final results from the app. Step 5. Use the disc location checker in the My BT app to find the best location for your disc. on If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. This is phenomenal. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. You will see the question, what does your home look like?. Step #2: Power Cycle or Restart the BT Smart Hub. But if you cant move it, dont worry, your disc will work OK. Thanks. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. The best spot for your Wi-Fi Disc. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. on Alternatively, follow the steps below to connect using an ethernet cable. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. on However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. But if you cant move it, dont worry, your disc will work OK. How do I Change the Name of My Wireless Network? Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. When your disc light turns blue, unplug the power cable. Full Wi-Fi only works with BT Smart Hub 2. The app will indicate a poor location by shining the yellow light. Usually this is about halfway between the two devices. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. 3. 29-01-2019 On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Go to your hub's settings in the My BT app and choose Update wireless network. 17-08-2019 Re: Does BT Wifi disc require a physical ethernet connection to work? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Go to your nearest store or order a new shop online for new cables. When this process finishes, the disc will appear solid blue. Step 5. The range of the discs can vary significantly depending on the operating environment and the location. Ask for support from BT team if you have issues. Press the power button on the back of the disc to switch the disc off. I can't install an add-on disc. @JimWooly21Thanks for posting and welcome to the BT.com community forums. Restart is one of the simple and popular methods to help you solve technological problems. You can also get full Wi-Fi as part of the BT Halo 3+ package. Pair the complete WiFi disc to the hub again. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. It helps you easily update the hub, wireless network, and disc LED status. What is Complete Wi-Fi and how do I get started? 15h29. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Plug the internet cable into the modems LAN 1 outlet. The best spot is a clear space off the floor close to a power socket. Do not use it if it is damaged to prevent danger. on The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. Try moving the disc closer to the one connected directly to your hub (router). on Remove My BT app and BT Whole Home WiFi on your device, Step 3. How do I set up port forwarding on my BT Hub? Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. My BT app has been intelligently updated to be your perfect Wi-Fi companion. Ihad the same problem as Jim. on You wonder what you should look out for when making a BT complete WiFi disc setup. Yes. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Besides, you also update the useful information about this device from our post. on Do BT Wi-Fi Discs work with other routers? 19h54. This is clearley explained in the set-up instructions. You'll need to update your wireless devices with the new details. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. The LED is permanently red and the new disc doesn't appear in the app. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Step 2. Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. 15h30. 15h25. It will support you in monitoring the companys online services while accessing the process. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. 27-03-2019 You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Besides, keep the BT disc away from other electrical devices. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Where should I install the Wi-Fi extender? So you can check our upcoming post for more details! After removing the hub in the third step, you must pair it again and set it up. After that, you must take out the Ethernet cable from both the disc and the hub. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Step 3. The hub's administrator password allows you to log in to the device system. Wait for a text or an email for confirmation once the Full Fibre is activated. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. on When the light on the disk turns solid blue, it is connected. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Built-in wi-fi technology automatically . There's one in your Hub box. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Select the Begin Location Test option by tapping it. You must also set up Smart Hub 2 for BT disc to get faster. The sales rep should really make this clear if so. Go to your nearest store or order a new shop online for new cables. What does the orange LED on the disc mean? The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you followed the above steps but still see the BT disc flashing red light, contact BT internet service provider. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. These easy steps will quickly have you up and running. 11h57, on gibbylinks. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. 1. On the home screen, select More, Your wi-fi network and then Set up new disc. What's the admin password and why do I need it? If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Find a spot between your hub and the weak wi-fi area. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. So I don't consider it to be a major issue. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. 2. Step 2. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. The LED will flash blue slowly. On the home screen, select More, Your wi-fi network and then Set up new disc. Try restarting your Whole Home Wi-Fi. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. Finally, if the first two attempts can not solve the issue, call the number on the BT website. You can then unplug it and move it to your chosen location. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. If you're a new customer, we'll have created your BT ID when you joined. This article will give you a specific explanation of this problem and a full tutorial on fixing it. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? Use the disc location checker in the My BT app to find the best location for your disc. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). It will then connect wirelessly to the hub after a few mins. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Do you find it difficult to set up the disc? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Proceed to the location in your house BT app is guiding you. You must first download the My BT app on your phone and access the app to set up the new disc. BT disc flashing red is common when using the BT WiFi network, but what are its causes? This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. No action required - it takes approximately 60 seconds to fully turn on. Step 2. Running the WiFi Discs setup again is the next step you need to take. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Step 4. 3. Contact BTs ISP if you still see the red light. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. You may want to adjust the position after set-up if your speeds are slow. They will support you in checking the whole device's status and fixing its potential problems. On the home screen, select More, Your wi-fi network and then Set up new disc. Keep the disc and device away from the water sources. Add the new network name or password. The disc range also depends on its working surroundings and location. Also, it is unable to receive a stable connection from Smart Hub. 17h28. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. 11-07-2020 The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. Remove the disc and insert it where you want. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. Everything you need to know about BT WiFi disc. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. You can follow internet usage, bill, and products of the UK companys extras. This will guide you through the set-up and suggest the best location for your disc. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting.

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