For more information, please give us a call: Canada: 800-341-4341 UK: 0800-891-297 Other Countries: 207-552-6879, Or send an email to Internationalweb@llbean.com. As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more . Please check your junk folder, if you haven't got the email. If your i. Fri, 29 Oct, 2021 at 9:33 AM Can I exchange an order? To return a package at an Amazon Hub Locker: Go to the Returns Center. Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. to drop off your return at an Amazon Hub Counter. Good Afternoon,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Cancel or view benefits, Payment Settings Call 1-800-453-0659 and one of our customer service reps will be happy to help! We will provide return address once return request has been approved. Really easy website good communication. Enjoy exclusive offers, the latest on products, and new ways to get outdoors. Track or cancel orders, Returns & Refunds Take your parcel to any of our 11,500 branches across the UK. Should have option online for QR code to be sent free or a collection arranged free of charge. Hi Mark.Thank you for your review.I am so sorry to hear this and I understand your frustration. Suggested companies are based on peoples browsing tendencies. Good Afternoon,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. Id marked them as spam before I remakes that they were companies related to my order. Click and Collect is available for most orders but not for all, and this can be for a number of reasons; - the item ordered is a pre-order item - one of . Post Office makes returning unwanted items quick, simple and safe. We can offer you and exchange only our stores will not be able to issue refunds. Then expect you to start again. That explains the terrible service. Lots of annoying frustrating questions when trying to organise by emailing you guys. I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! How do I make a return from US Territories, APO/FPO/DPO or International addresses? Ordered a pair of flip flops, arrived and were the wrong size. or book an instore consultation, Orders over $250 will receive free shipping. Date of experience: 12 April 2023. If we don't have the item you want in stock, we will process a refund instead. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. I ordered two item of which only one was received. Yes! Faulty Products. Existing Orders. There are 3 quick and easy ways to return your John Lewis parcel: 1. Thanks for your feedback Questions related to Returns & Refunds How can flannels get away with this ? If youre returning an order you placed yourself, please log in to your account, find your order and select Start a Return.. We may be able to resolve the problem without requiring you to return the item. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". FLANNELS ranks 167th among Designer Clothes sites. Currently, we are not able to support refunds back to your PayPal account. If you would like to make a return via mail, use the return form included with your order or print one out using the links below. Find out how we combat fake reviews. FLANNELS has a rating of 1.13 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Easy to use website that makes online buying much easier. Products lost or damaged due to fire, flood, or natural disaster, Products with a missing label or label that has been defaced, Products returned for personal reasons unrelated to product performance or satisfaction, Products that have been soiled or contaminated, until they have been properly cleaned, Returns on ammunition, either in our stores or through the mail, On rare occasions, past habitual abuse of our Return Policy. I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! I went to the Meadowhall store to buy a 600 stone island jacket . Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). Click & Collect deliveries take three (3) to seven (7) days. How do I make changes to my online return? Hi Danielle,Thank you for taking the time to leave us this review. We will do our best to provide you an outcome within 24-48 hours and will contact you via phone or email to advise you. Tue, 8 Mar, 2022 at 11:19 AM Can I return more than one order in the same parcel? Verification can help ensure real people write reviews about real companies. Sorry to hear you're having problems with your order. Keep an eye out for updates and tracking. You can, of course, use our extensive European Pickup parcelshop network. I will reach out to you for further information. What if I used PayPal on my original order? Please allow 4-6 weeks for delivery of your new item. Please Note: Your country may levy import duties and taxes on any item(s) we ship to you; you are responsible for paying any duties or taxes. Simply select exchange and comment with the size required. Cancelled/Failed Orders. Did you find it helpful? Hi Jason,Thank you for taking the time to leave us this review. If applicable, select to issue a refund or replacement. Exclusions apply, please see our Returns Policy below for more details. If you haven't got your order yet, it might be because it is still out for delivery. Ordered one item 3 times. US Territories, and APO/FPO/DPO addressesFind and complete the form printed on the packing slip that came with your order. NOT ONLY DID I NOT RECEIVE MY ITEMS BUT THEY ALSO BENN CALLED A LIAR INDIRECTLY BY ONE OF YOUR CUSTOMER SERVICE CALLED SAM UNACCEPTABLE, Hi Anas,Thank you for your review, I hope you're well,I do apologise for the issues you're having regarding your order, I understandhow upsetting this can be,Could you please contact us via email or chat so we can assist you with thisissue.Have a nice day!Kind Regards,Jake. If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please fill out the Return & Exchanges Form and ship your return and form to: L.L.BeanReturns 3 Campus Dr. Freeport, ME 04034. Please accept my sincerest apologies for the inconvenience caused. If you have any questions, please give us a call: Or send an email to Internationalweb@llbean.com. Monday Friday 10am 5pm WST, Please call us on +1 424 272 9807 Hazardous MaterialsCertain hazardous materials cannot be returned in the mail, including batteries, fuel, glues, firearms, etc. I ordered two item of which only one was received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Use the return label and send back only what youd like to return. Fri, 8 Apr, 2022 at 10:09 AM. Find a location near you. I am very sorry to hear that something is not right with the product. Perhaps the courier have tried to deliver but you weren't in? Yes Really easy website good communication via email with offers straight forward order process highly recommended with quality products. I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. Why are some orders and items not returnable online? Good morning!Thank you for taking your time to leave a review for us in Trustpilot.I am sorry you had to go through this experience with us. Easy to use website that makes online buying much easier. We have print at home, paperless and collection options available. These charges are usually levied when the order Our delivery partners will attempt to deliver your order three times. We apologise for any inconvenience caused. If I had a car pitch and I sell a car the price has to be same in all formats of sale . START A RETURN Securely repack your items. Anyone can write a Trustpilot review. the return. How can I mail back items from multiple orders in a single box? Returns on full price items are available within 14 days of placing your order. Its impossible to contact Giulio or Flannels to seek advice or any level of service. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions. No. Easy Online Returns is not available for items that require special handling. Visit our Afterpay page for more information. Products showing excessive wear and tear. Place the rest of the packing slips inside your box, along with the items you're returning. Yes Introducing our new Instant Returns service. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Include form in your package and mail to: When shipping your return to L.L.Bean, you are responsible for all shipping costs. They waffle, mis-understand, send you round and round their system with incomprehensible replies to the query. Can I exchange an order? Exclusions apply, please see our Retur. All rights reserved. Yes 1 out of 3 times it was just cancelled due to stock out. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. I have to do it online ?????? Good morning!Thank you for taking your time to leave a review for us in Trustpilot.I am sorry you had to go through this experience with us. Next Day Delivery for the next day if you order before. 2 or or 3 times was sent the wrong item instead and both times it was the same wrong item. Thank you for shopping at Flannels. Click & Collect deliveries take three (3) to seven (7) days . Your Orders Large indoor and outdoor furniture must be returned to our Davis Warehouse in Freeport, Maine. Hi Trustpilot,I am sorry to hear your recent experience shopping with us.I have reached out via email to assist with this matter.Kind regardsAlexCustomer Service, The laces were not matching to the kids Burberry trainers they were scratches on the blue print and the box of the shoes looks like they had been used and abused and paided next day delivery NOT HAPPY AT ALL and all of that I paid 160 rubbish service will not shop again from here, Hi Iz,Thank you for taking the time to leave us this review.I am very sorry to hear of the issues you have experienced. No need for a printer at home or at the drop off point. Option 2: Call us at 1-800-441-5713 and wed be happy to ship your item(s) right away. This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Caution when you purchase from this company. The following returns policy is for purchases made for Flannel online orders only. Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage). Hi Danielle,Thank you for taking the time to leave us this review. Flannels rejected the return saying it had been worn, if it had been worn then that was before it was sent to me. Please review our special conditions below. also the quality on some of the clothes so poor maybe fake. I then had to order the same jacket while stood at the till and go back back to Meadowhall 3 days later to collect it . Take your item to the Amazon Hub Counter and show your return QR code to the Amazon Very, very pleased and would highly recommend and will certainly be using their shop again. If your return request is approved and if required - we will ask you to post the item(s) back to our Venice store location within 7 days of requesting the return. I ordered a bag and paid for next day delivery. Return Online - Non UK. Option 2: Call us at 1-800-441-5713 and we'd be happy to ship your item (s) right away. Sorry we couldn't be helpful. Exclusions apply, please see our Retur. Replies to negative reviews in < 24 hours. We have print at home, paperless and collection options available. Did you find it helpful? Tried the jacket on went to the till to pay . If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. All deliberate. It goes against our guidelines to offer incentives for reviews. I dont have an order number; can I still make a return online? If you choose not to use our L.L.Bean shipping label, you will be responsible for paying all return shipping costs up front. If you can't find this email, you can get the tracking reference number in your order history. Iunderstand how frustrating this must be for you. Mobile kiosks can only process returns for items purchased at those locations. QUESTION - I've not received my parcel yet the status is delivered? Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. Ive not received my parcel, yet the status says its been delivered. We also ensure all reviews are published without moderation. Have cheaper price tags on the clothing but 100% more on onlin Robbing customers. Caution when you purchase from this company. We will not accept responsibility of lost or damaged incoming parcels and will not accept parcels received after 7 days. Can I send a package without using an L.L.Bean shipping label? We'll waive the standard shipping fee for your new order, but you'll still be charged $6.50 if returning with the prepaid return label. Good prices at flannels but no point if the item isnt available. You'll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. What if I am unable to return my product online? Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Yes I noticed on the tracking it wasnt even out for delivery as it didnt leave their depot. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". Well ship your new item(s) once we process your return. We use dedicated people and clever technology to safeguard our platform. Flannels is the UK's largest independent luxury retail group, specialising in contemporary men's and women's designer clothing, footwear and accessories. 4. Ordered a pair of flip flops, arrived and were the wrong size. You have 28 days to return your order from the date it's delivered. I received a pair of trainers that were faulty (dried glue like substance on the trainer). If you are unable to return your product online and would like to return via mail, use the return form included with your order or print one out using the links below. You can use an online 'Return my parcel' returns portal, create a returns label for your customer or have the parcel collected. Click here to find out more. You will still be charged $6.50 for return shipping when using the convenience label. Well done flannels for training your staff. 2 or or 3 times was sent the wrong item instead and both times it was the same wrong item. You can return an online item for an exchange using our Online Returns Portal. Please contact us at 800-221-4221 or email orders@llbean.com for further information. Hi Trustpilot,I am sorry to hear about the issues with returning your order.I have reached out via trustpilot to gather further details to assist with thismatter.Kind regardsAlexCustomer Service. You have 28 days to return your order from the date it's delivered. Details. To be able to offer DPD returns on your website, you'll first need to add a link to our returns service. Recieved faulty jacket. If your i. I ordered T-shirts online and were unsuitable.I went to take them back as I was passing the shop and they couldnt refund me or change items in shop . Many thanks Flannels. I contacted customer service, this was a smooth transaction in which the advisor was friendly and helpful, however the delivery company that was arranged advised that the item was not ready for collection find this strange as no one attended the home and now Im left with faulty shoes and no confidence the delivery company will come. I was sent a text from Dpd saying it would arrive between 2.24 and 3.24 it never did and they didnt attempt to delivery it either. GIULIO Now part of Flannels part of Fraser Group. If you can't find your packing slip or did not receive one, please print and fill out the Return & Exchange Form. Can I return more than one order in the same parcel. You are trying to exchange an itemExchanges are unable to be made through Easy Online Returns. Find a location near you. Please contact us via email or chat on our website and we will be happy to lookinto this further. Then tell you youve exceeded their time limit and now have no records of the transaction. Thanks for the feedback. Then the fun started. Please be sure to check all options as some need a printer. Help us improve this article with your feedback. Exchanges are accepted within 14 days of ordering full price items. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. Why have I been refunded for an item instead of it being exchanged? I hope you have a great day.Kind Regards,JordanCustomer Support. Still have questions? Please upgrade to one of the following for a smoother, safer shopping experience with us: If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditionsmay apply). Our apologies for any inconvenience caused and we look forward to hearing fromyou. Please note that some return options may require a printer. L.L.Bean is a registered trademark of L.L.Bean Inc. We will provide you with a credit, exchange or refund for full priced items where: If you would like to return an item(s), please ensure your item(s) are due to one of the above conditions. We'll send an email containing your drop-off code. Find a location near you. Hi Mark.Thank you for your review.I am so sorry to hear this and I understand your frustration. Hi Trustpilot,Thank you for taking the time to leave a review for your recent online shoppingexperience.I am sorry to hear you are unhappy with the fees charged for having your orderdelivered and returning the items.I have logged your feedback for this to be reviewed.Kind regardsAlexCustomer Service, Absolutely crap bought some creed wot a load of garbage didn't smell of anything .sent it back 4 testing and they sed cause it woz basically used ie sprayed .they can't do anything abt it .Stay well away Frauds, Thank you for taking the time to leave us a review. Please send your return via express post. Login to our returns portal using your order number and email address. You can print a label from the carrier website by clicking the create return link. We will provide you with a credit, exchange or refund for full priced items where: The goods are in saleable condition, in their original packaging with all tags still intact. While we're unable to respond directly to your feedback, Yes Have cheaper price tags on the clothing but 100% more on onlin Robbing customers. This may lead to variation in finish, colour and fabrication. They make it as hard as possible to make contact with them. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Don't worry; we will only deduct the $6.50 return shipping fee for the label used to ship your return. To return an item you ordered: To display your recent orders go to Your Orders. In most cases, we will refund the original payment method. No, Did you find it helpful? Click & We make it easy for you to track your delivery no matter where it is. .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } Start a Return, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } Start a Gift Return. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff. Proof of purchase required. We will improve this article. I contacted flannels and spoke to Charlotte who was rude and unhelpful. a return label to the package, and sends it back to Amazon. We apologise for any inconvenience caused by this and if you have any otherqueries, please don't hesitate to contact us and we will be happy to help. Its always my go to place for a quick designer fix. Exchange or return items, Manage Prime I am sorry to hear that your order arrived late, I completely understand howdisappointing this is.In effort to assist further with the points you have expressed, I have contactedyou via email to discuss this further.Thank you for shopping with Flannels. Start a return here, or in your puchase history, for each order containing items you want to return. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Sorry we couldn't be helpful. I understand howfrustrating this must be. Shoppers who click on the link will see your brand for reassurance and then complete a short form with details of their return item. Returns and Exchanges. We accept returns within 14 days, starting from the day your order was delivered. You have 28 days to return your order from the date it's delivered. Take your item to the Amazon Hub Counter and show your return QR code to the Amazon Hub Counter associate. To return an item at an Amazon Hub Counter: Initiate a return in Your Orders and create your QR return code. You can return your items to us within these 6 months even if they have been washed or you no longer have the original paperwork and packaging. Arrange for your friendly local courier to collect it from your door Just book online or via our app 3. View More (1) Share. We use dedicated people and clever technology to safeguard our platform. When will I receive a refund? Beautiful trainers, but they charge 6.99 delivery and then also charge you 5 return, shocking when your already paying alot for delivery, also you carnt return online orders to shop! Youll get an email once we receive your returned item. I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. However you dont receive any of the luxury packaging such as coat covers or shoe covers for both shoe, but the customer service is really good and its nice to sort out an issue via messaging instead of calling. I havent been offered any refund just a rude girl with no Customer care!!!! We'll send you an email with your Amazon Hub Counter return QR code and instructions. To exchange items in your order via mail, print a Return & Exchange form using the links below. Include form in your package and mail to: L.L.Bean Returns3 Campus Dr.Freeport, ME 04034. The Amazon Hub Counter associate scans the . Kindest regards,JenniferCustomer service. Companies can ask for reviews via automatic invitations. I am very sorry to hear that something is not right with the product. Use the Return & Exchange form and shipping label included in your package. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. We send a QR code directly to your mobile phone - so all you need to do is scan it at the locker and pop your parcel into a compartment. No. Read 2 more reviews about Flannels. Please check your junk folder, if you haven't got the email. If you would like to bring your return to a store, we can offer you a store credit or a check in the mail. Can I return more than one order in the same parcel. Adding item(s) to returnInitiate a new return and use one of the labels to include all the items you wish to return. Can I return an item purchased using a Gift Card or Bean Bucks? Missing Items on Order. Absolute disgusting service. Competitive prices. No printer?

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