Contact HMRC for general enquiries about customs processes. All customs control will take place on site at Calais Truckstop. Calais bureau. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. A quick visual inspection of the vehicle will be done by security marshals at the entry check point. You have accepted additional cookies. Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. Goods without arrived import entries will need temporary storage. Shop at a store that offers tax-free shopping, spending the minimum amount required for a VAT refund, which is over 100 in France (other EU countries will have different limits). Will the size of my vehicle change the price I pay? Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. Ireland Our offices are open Monday - Friday 09:00 - 17:30*. Cit Europe is also open on Sundays, allowing you to shop tax free 7 days a week. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. Some places to shop this way in the city include Fnac des Champs-lyses, the Made in France souvenir shop, Sign France in le de la Cit, Benlux Louvre, a department store located in the first arrondissement of Paris, and several shops in the Carrousel du Louvre. It will take only 2 minutes to fill in. Srbija Present on the Cte d'Opale coast, we offer you optimal solutions to meet your Brexit-related needs. SGS are Authorised Consignor with French Customs which means that from Calais Truckstop's' authorized location in Calais, approved clients of TransitNet can start transit declarations under the simplified procedure 24/7 . Oh no! You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. Reference Data & Customs Offices List; Custom Office Detailed Information; Custom Office Detailed Information. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . Additional facilities are offered on a site-by-site basis as outlined in each site-specific section. Traders using an Authorised Consignor or Consignee (ACC) do not need to attend an inland border facility. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, request another copy of your booking confirmation email, Request a confirmation email & unlock your booking, Click here to quickly and easily reset your password for your My Eurotunnel account, request a confirmation email & unlock your booking, update your Advance Passenger Information, our ticket terms and conditions for more information. A customs officer will stamp the form manually for you. The truck must be on location when the declaration is, Only when the truck is on location and when the driver has made himself known to ASA CTS staff will th. You can unsubscribe at any time. +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. There should be no idling of engines. A post-Brexit trade agreement signed last month means there are no tariffs on goods sent across the English Channel to France. The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. . customs functions if you have received instructions to do so. Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. The list of Community and Common Transit UK offices is for traders who deliver goods to customs offices and want to know where the most convenient customs office is. Our offices are open Monday - Friday 09:00 17:30*. Global Site (English) We also use cookies set by other sites to help us deliver content from their services. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK and on arrival in the EU/UK. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, You have permanent residence in a non-EU country, You spend more than 100in France (other EU countries have different limits), Reduced rate for certain products and services: 2.1%, Bring your passport with you when you go shopping. Lithuania 6 May 1994. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. Please complete our online form, and we will be in contact with you as soon as possible. CUSTOMS FORMALITIES MUST BE CARRIED OUT BEFORE THE VEHICLE ARRIVES AT THE PORT OF CALAIS To ensure an optimal flow, it is essential that the formalities have been carried out - both for import and export - on the French online customs declaration platform : pro.douane Youll need all relevant paperwork in relation to your movement. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. To add API to a booking made with a My Eurotunnel account, simply log into your account and view the specific booking to add/amend the API. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. Unused bookings made with the below ticket types can be cancelled online (excluding bookings made with vouchers, or with pets or insurance): For all other bookings please submit a cancellation request. Don't forget you will need to update your Advance Passenger Information, and your health declarations. Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. Following this, youll be directed to a vacant parking bay. Deutschland Inland Border Facilities cannot be used for commercial storage. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. Please note there are no VAT charges for travel on our passenger service. Once youve completed the paperwork process, you can return to your vehicle and you should leave immediately. ASA therefore has access and assistance for Eurotunnel's SIVEP (Coquelles) and relies on the sister company BIMS in Boulogne-sur-Mer (fish / fisheries). Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. An ATA carnet is recommended. PABLO kiosks and customs offices are all located within our Calais Terminal Building. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. The Clerks team is made up of Mrs. Doriane Deguines Veterinary and Health Formalities Assistance Manager, Mrs. Sandrine Avrons Health Expert, Mrs. Peggy Chambas Tunnel Clerk Manager and Mrs. Violette Campart Deputy Port Manager. If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking. This will also unlock your booking. You can unsubscribe at any time. Dont worry we wont send you spam or share your email address with anyone. To access your booking you need to log in with your email address and a password you specified when you created your account. The terminal at Cheriton also has a loop arrangement, but instead trains travel clockwise; this is intended to ensure equal wear on the flange of the wheels. Here youll find outdoor markets, large shopping centres and small boutiques. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. Customs Agent (RDE) on the French Eurotunnel terminal The overbridges are located at approximately equidistant points along the length of the platforms so that vehicles have to drive for as little distance as possible along the platforms themselves; vehicles unloaded from the front to the middle of the train would use the furthest bridge, while those unloaded from the centre to the rear would use the next bridge in, and vice versa for those vehicles embarking. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. There is some limited government-provided Office of Destination capacity at the offices of Dover Western Docks and Stop 24 for those who need to use an inland border facility. Your journey made easier. You have rejected additional cookies. Read our guide to make sure you get the most value from tax-free shopping and understand the process. The French Customs Office has published a handbook in which you can find out how formalities . On arrival in the UK, your ATA carnet can be stamped either at Stop 24 (M20 junction 11) or Waterbrook inland border facility (M20 junction 10a). If you can't remember your password you can reset your password. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. All UK immigration and customs matters are dealt with by British officials on the French side of the Channel regardless of whether you use a ferry, Eurostar or EuroTunnel. Fancy even more exclusive offers and savings? You can change your cookie settings at any time. On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel). *Excluding bank holidays For queries, compliments and complaints Failure to provide the required documents may prevent you from travelling. This is less typical in larger cities like Paris, however Sundays may still have a reduced opening period so be sure to check before you head to the shops. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. . Our guide to tax-free shopping tells you how to save! Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Any amendment or change to your booked vehicle may incur an additional charge. European Motor Breakdown Cover We use some essential cookies to make this website work. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. Youll then take your documents to the front office and be directed to wait in your vehicle while the paperwork is processed. If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. 2023 Eurotunnel Le Shuttle. It was launched on 29 March 2019 at all entry/exit points to and from the Calais region and at the border points between the English Channel and the North Sea. All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 The terminal is located at the end of a loop connected to the route from the tunnel; trains exiting the tunnel travel anti-clockwise around this loop and then pull into the terminal, meaning the locomotive that pulled the train will remain at the front for the next service through the tunnel. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. If this happens, you must still attend an inland border facility to complete Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. Dont include personal or financial information like your National Insurance number or credit card details. United Kingdom, FR OFFICE:885 Rue Louis Breguet 62100 Calais. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. From the UK: +44 (0) 3443 35 35 35 Calais ferry port is situated in the busiest shipping lane in the world, and is the closest port to the UK to offer ferry services between the UK and France. Thank you for submitting your details and signing up to our newsletter and latest offers. If your goods have been flagged as held for a compliance check, you must tell front office staff this when you arrive. UK residents are now eligible to shop tax free in the European Union and can save money on VAT on their purchases. Service provided in partnership with RAC A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. Our teams are in constant contact with the sanitary and veterinary service of the SIVEP (Veterinary and Phytosanitary Inspection Service), port agents of the SEPD (Socit d'Exploitation des Ports du Dtroit) as well as the customs authorities, which allows completion of quick missions. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. It will either be cash or put onto the credit card used to make the purchases. Freight ferries or shuttle crossings from France to England. Find a contact list of Border Force customs offices and their opening times. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". Keeping this cookie enabled helps us to improve our website. Centre Douane SIVEP (CDS) With most bookings you can do this online free of charge at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. Passenger Cars and Motorhomes cannot travel on our freight ferry services. Eurotunnel Le Shuttle customers can earn a 10 gift card at Decathlon Calais when you spend more than 100. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. This means that every time you visit this website you will need to enable or disable cookies again. You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. If you have not received this, first check that your email service didn't move it to your spam or junk folder. Information on the procedure has been provided by Eurotunnel on this leaflet. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. As a result of the Sangatte Protocol signed between France and the UK in 1991, juxtaposed controls have been established. Book in to attend an inland border facility booking in will mean we should be able to deal with you more quickly. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Freightlink is a registered trademark. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. From Belgium: +32 (0) 70 22 32 10 Securing Vehicles & Cargo on Ferries Guide, Vehicle Types On Ferries & Eurotunnel Freight Guide, Port Pass Generator - GMR, PBN, Envelope, Portbase, Declare your ATA carnet at the Pit stop if not already confirmed via your Border Pass, Present it at the Customs booth located just after check-in where it will be stamped. Your information is handled according to our privacy policy, and you can unsubscribe at any time. From Spain: +34 (0) 902 30 73 15 The sites are manned and operated 24 hours a day and 7 days a week. This includes your details, amount paid and payment method (card details limited to last four digits). We will treat your data with respect - you can find full details in our privacy notice. Registered in England: Company number 04838153. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. Well send you a link to a feedback form. The Administration Service Fee does not apply when booking or amending online and Flexiplus bookings. Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. Join My Eurotunnel to experience a whole new world of benefits. Hrvatska SGS areAuthorisedConsignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients ofTransitNetcan start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. Only after control, when the results are positive, can the driver. Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. Dont worry we wont send you spam or share your email address with anyone. Competitive comprehensive cover for you, your family and your vehicle. From 1st January 2023, new instructions have been issued for ATA carnet use at the Port of Dover and Eurotunnel. See our duty free page). The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. To amend your travel insurance please call our Contact Centre. Oh no! The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. Make sure you leave sufficient time when planning your journey. Do not wait until youve reached the port in Kent or you will be turned back. Your refund will be determined by the method you choose to receive it. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance However, a large proportion of the area chosen for construction was marshland, with anything from 3 to 10 metres of peat on top of the solid ground. The Border Force customs offices list has been updated. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. Espaa To avoid any doubt, the government's border model states that from January 2021, temporary exports to the EU need to meet the same customs requirements as non EU countries. You can use our customs service within our Calais Terminal to validate tax refund forms if purchases have been made in other EU countries. +33 (0)3.21.96.55.03. calais@asalinks.eu. Eurotunnel Le Shuttle have these located within our Calais Terminal. At the end of the inspection, in the event of a favorable control, ASA also ensures the passage to the Customs Office to notify the passage T1, ATA Carnet, or any other customs documents. For both inbound and outbound movements, youll need to present a CITES permit for each consignment. For more information, do not hesitate to contact us via the form at the bottom of the page. If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). We are using cookies to give you the best experience on our website. Ready for some retail therapy? We will treat your data with respect - you can find full details in our privacy notice. As a consequence, all maintenance of the rolling stock is undertaken within the small, self-contained Channel Tunnel rail network, with the major work carried out at the large maintenance facility at Coquelles. the French Authorities were due to bring in a new requirement for all private attestations for exports of shelf-stable composite goods presented at a French BCP to be translated in Frenchfrom 1 January 2023. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. In some cases you may also be stopped by Border Force officers within the port to have checks performed on your vehicle or load. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. Vehicles are charged according to their size. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. PABLO kiosks and customs offices are all located within our Calais Terminal Building. Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre. Dont include personal or financial information like your National Insurance number or credit card details. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. Please note there is no PABLO kiosk or customs office located in the Flexiplus Lounge and it is not possible to travel back from the Flexiplus Lounge to validate your tax refund forms, as border controls will have already been completed. From the Netherlands: +31 (0) 900 504 0540 get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. But new regulatory and customs checks do apply. Details opening hours and responsibilities, Address, Contact, Traffic Types and Office roles. The terminal consists of ten island platforms, with four overbridges connecting each platform to the autoroute. From Germany: +49 (0) 1805 000 248 The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Conveniently located just off the A16, Calais Truckstop offers 293 parking spaces for trucks in a fully secured parking area as well as, in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Phone: 09 70 27 08 54, E-mail 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 Deutsch English Franais The bridges at the western end of the platforms are intended for embarking vehicles, while those at the eastern end are for those disembarking. privacy policy. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). You cannot get a VAT refund for: Yes. You may be liable to pay a penalty of up to 2,500 if you fail to follow HMRC instructions. Perfect for souvenirs and delicious French foods to take home. Unfortunately we have not been able to receive your details. version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. Your shareholder personal reference will be emailed back to you. Our location thus allows us strategic access to the heart of the Ferry Terminal and the Channel Tunnel, which therefore facilitates trade. ASA has the quality of 'interested in the load' conferred by the mandate and is therefore able to establish DSCE (CHED) from a Health Certificate (EHC). PABLO is the electronic VAT refund processing system for France. If you wish to cancel a part-travelled booking, please call our Contact Centre. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. You will need to contact the agent or coach operator to request changes to your booking or booking details. Leave the SIVEP Customs Centre1 2Take the A16 motorway towards CALAIS 3Take exit 42 and head towards Le Truck Village Upon arrival at Le Truck Village Park your vehicle near the formalities building.4 5Take note of your parking space number. If you have lost or are unable to locate your booking password you can request a confirmation email & unlock your booking. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the vehicle (including height), any accessories and date and time slot of your original booking. Travellers going from Coquelles to Cheriton clear French exit checks as well as UK entry immigration and customs checks before boarding the train in Coquelles, rather than on arrival in Cheriton.[4]. Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK.

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